On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter
Our Performance

At bdht, we deliver excellent services, and we are always looking to improve them.


To ensure this is done effectively, we measure the performance of our services, making sure we are serving our customers in the best way possible.


We have engaged with hundreds of our customers to understand what is important to them. Based on this, we produced our local offer to tenants which sets out a series of promises highlighting what we aim to do and the level of service customers can expect.


  • Our Tenants’ Panel monitors how we are performing against our promises through a set of local offer performance indicators.
  • The Tenants’ Panel produces quarterly reports to Board members identifying any areas of under-performance. When this happens, officers develop action plans to improve performance.
  • The Tenants’ Panel compiles an annual assessment of performance against our local offer, which will be incorporated into our annual report to tenants.


Our local offer is supported by detailed service specific standards which are available to you by calling freephone 0800 0850 160.

Value for money

Value for money summary.

Financial info

Financial information summary

Annual reports

Annual reports summary


Publications summary


Where we fail to deliver services in accordance with these standards, you can complain to us through our complaints procedure. If you wish to make a complaint, you can do this here.