On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter
Domestic Abuse

What is Domestic Abuse?

Domestic abuse can happen to anyone, regardless of age, background, gender, religion, sexuality or ethnicity.

Domestic abuse is never the fault of the person who is experiencing it.

Domestic abuse is a crime.

Physical abuse

This includes hitting, slapping, pushing, kicking, misuse of medication, restraint, or inappropriate sanctions.

Sexual abuse

This includes rape and sexual assault or sexual acts to which the vulnerable adult has not consented.

Emotional/psychological abuse

This includes emotional abuse, threats of harm or abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, isolation or withdrawal from services or supportive networks.

Financial abuse

This includes theft, fraud, exploitation, pressure in connection with wills property or inheritance or financial transactions, or the misuse or misappropriation of property, possessions or benefits.

Neglect/Acts of omission

This includes ignoring medical or physical care needs, failure to provide access to appropriate health, social care or educational services, the withholding of the necessities of life, such as medication, adequate nutrition, and heating, poor quality living environments.

Discriminatory abuse

This includes abuse based on a person’s race, sex, disability, faith, sexual orientation, or age; other forms of harassment, slurs or similar treatment or hate crime/hate incident.

Forced marriage

A marriage without the consent of one or both parties and where duress is a factor.

Online and digital abuse

This can include behaviours such as monitoring of social media profiles or emails, abuse over social media such as Facebook or Twitter, sharing intimate photos or videos without your consent, using GPS locators or spyware.

Experiencing domestic abuse?


In an emergency please call the police on 999

National Domestic Violence helpline: Freephone 0808 2000 247
A national helpline which is available every day of the year.

  • Is your partner jealous and possessive?
  • Are they charming one minute and abusive the next?
  • Do they tell you what to wear, where to go, who to see?
  • Do they constantly put you down?
  • Do they  play mind games and make you doubt your judgment?
  • Do they control your money, or make sure you are dependent on him for everyday things?
  • Are you pressured to have sex when you don’t want to?
  • Are you starting to walk on eggshells to avoid making them angry?
  • Do they control your access to medicine, devices or care that you need?
  • Do they monitor or track your movements or messages?
  • Do they use anger and intimidation to frighten and control you?

What we can do
• If you need to flee your property, contact us and we will advise
you of your options.
• Approach a Local Authority Housing Options Department if you
are in danger and need to move.
• Speak to us as there may be something we can do such as
obtain an injunction to ban someone from your property.
• If you are aware and concerned about a neighbour experiencing
domestic abuse, call the police on 101 and contact us.


National Domestic Violence helpline: Freephone 0808 2000 247
A national helpline which is available every day of the year.

National Domestic Abuse Helpline

West Mercia Women’s Aid   0800 980 3331



Karma Nirvana 0800 5999 247

Opoka (Polish DA support) 0300 365 1700

Muslim Women’s Network 0800 999 5786


LGBTQ+ Helpline  GALOP Tel 0800 9995 428

LGBT Foundation 0345 330 3030

Birmingham LGBT 0121 643 0821

Loving Me, Trans+ Domestic Abuse Service 07902 478958


Men’s Helpline Tel 0808 8010 327 

Male Abuse Helpline 0800 014 9082

Respect – Mens advice Line 0808 801 0327

ManKind 01823 334 244


Pets Protect 0300 012 0284

Freedom Project – Dogs Trust email freedomproject@dogstrust.org.uk


Revenger Porn Helpline 0345 600 459

Horizon – SARC 0800 970 0375

Rape & Sexual Abuse Support 0808 500 2222

The Glade (SARC) 0808 178 2058


SignHealth Deaf Domestic Abuse Service email da@signhealth.org.uk 020 3947 2601

Sanctuary Scheme email sanctuary@bdht.co.uk

The Salvation Army Modern Slavery Adult Victim Care Service 0300 303 0547

Victim Support 0808 168 9111


Stop it Now! (for sexual offenders) 0808 1000 900

Men & Masculinities (perpetrator support) email MMreferralsH&W@cranstoun.org.uk