On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter
Payment Methods

Once a Direct Debit has been set up the whole process is automated. Payments can be automatically taken and tracked  which significantly reduces the time needed to manage them. 

When setting up a DD You will need your bank Account number and Sort Code.

The benefits of Direct Debit


Easy to set up – When setting up a DD You will need your bank Account number and Sort Code

It’s flexibleDirect debits can be set up weekly, fortnightly, four weekly or calendar month and can be collected on a day of your choice.

It gives you peace of mindNo more late payments as your rent is paid automatically, so paying your rent is never forgotten and  you’ll know exactly how much money is going out each month.

It saves you timeIt takes away much of the hassle associated with paying your rent, and means that you can spend more time doing the things you want to.

It’s environmentally friendlyUsing paperless Direct Debit is  great for the environment.

Direct Debits can be set up over the phone or by completing a direct debit mandate form by logging onto mybdhtThis is the easiest and most convenient way to pay.

Use mybdht our customer portal to pay your rent.

Allows you to choose a variety of payment methods.

You can use your card to pay by cash or card at Post Offices and stores displaying Paypoint or Payzone signs.

You can also pay over the phone with a debit or credit card online, by phone (0844 557 8321), or by downloading the Allpay app, giving you the flexibility to make your payment 24 hours a day, 7 days a week.

To order an Allpay card call us on our Freephone 0800 0850160.

To use our automated payment service please contact us on Freephone 0800 0850160 then press option 1, option 1 to make a payment with your debit or credit card.  You will require your Allpay reference number to use this service.  This number can be found on your Allpay card.

If you don’t have a reference number please contact a member of the income team by calling Freephone 0800 0850160 pressing option 1, then option 2.

You can authorise your bank to pay us by Standing Order.

It is your responsibility to make sure the correct amount is paid by your bank when rent charges change. If you wish to pay via this method please contact a  member of the income team, who will be able to supply you our sort code and account number, and the reference required so that we can link your payments to your account.

We no longer accept cheque or cash payments.

Depending on your individual circumstances you may have to make a claim for Universal Credit or Housing Benefit.  Please speak to a rent officer for further information.

www.turn2us.org.uk: Charitable service which helps you to access benefits and grants.

www.entitledto.co.uk: A calculator which shows what benefits you are entitled to.

www.adviceguide.org.uk: (CAB) Citizen’s Advice Bureau offers legal and money advice.

www.moneyadviceservice.org.uk: Helps find the best ways in which to save you money.

www.nationaldebtline.co.uk: Gives a step-by-step guide on how to deal with your debts.

www.moneysavingexpert.com: Money saving tips.

www.gov.uk: A government service which helps with your finances and any other information.

www.uswitch.com: A comparison website which compares your energy prices.

www.shelter.org.uk: A charity that works to alleviate distress caused by homelessness and bad housing.