On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter
Planned maintenance is where we will replace individual elements to your home when due, according to our stock records, such as kitchens, bathrooms, doors, windows and roofs.
We will notify you in advance in writing of any works that have been planned for your property.
We also carry out the following planned works and maintenance:
Annual gas service
Safety checks of electrical systems every five years or on change of tenancy. This would be 10 years if the property is a new build and no change of tenancy
Safety checks of fire equipment
Annual lift servicing and maintenance
Annual servicing of communal equipment
Water treating and testing
We will work with you to arrange access and provide support/ guidance as required.
If access is not provided for essential works, we will take legal action through the courts to gain access. All costs will be charged to you. This is approximately £1,800.
