On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account
here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter
Emergency repairs are:
Complete electrical failure
Sparking sockets or bare wires
Checking electrics after a flood
Uncontainable water bursts
Lock changes
Non-secure main doors
Complete failure of heating system with no other form of heating available
Timescale: Same day – You or a representative will need to be at home for the rest of the day
What to do if you smell gas If you smell gas:
DO NOT:
Smoke
Use matches or naked flames
Use a mobile phone or electrical sockets
DO:
Open all windows and doors
Turn the gas off at the meter
Phone Cadent on 0800 111 999 to report the gas leak
Contact bdht on 0800 0850 160 to notify the team
Emergency repairs are:
Complete electrical failure
Sparking sockets or bare wires
Checking electrics after a flood
Uncontainable water bursts
Lock changes
Non-secure main doors
Complete failure of heating system with no other form of heating available
Timescale: Same day – You or a representative will need to be at home for the rest of the day
What to do if you smell gas If you smell gas:
DO NOT:
Smoke
Use matches or naked flames
Use a mobile phone or electrical sockets
DO:
Open all windows and doors
Turn the gas off at the meter
Phone Cadent on 0800 111 999 to report the gas leak
Contact bdht on 0800 0850 160 to notify the team
