On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter
Gas Safety

Annual servicing

We carry out annual gas safety and regular electrical checks in all our homes. Not only does this help to keep you and your family safe, but it’s a legal requirement.

We will write to you ahead of time to let you know when your appointments will be. We do our best to work around your schedule, so please contact us straight away if an appointment isn’t convenient.

What to do if you smell gas

Get out of your home, calmly warn your neighbours. Call the free 24-hour national gas emergency service on 0800 111 999 (but make sure you are well away from the leak before using your mobile phone).

Click here to watch a video with some useful information

If your boiler, cooker and gas appliances aren’t checked on a regular basis, you are at risk of gas leaks and potentially even Carbon Monoxide poisoning. A leaking gas appliance can cause explosions.

Boilers, fires and cookers that aren’t well maintained can produce carbon monoxide gas. You can’t see, smell or taste it but its affects can be fatal.

Every year, as a registered landlord we must carry out an annual inspection of the gas appliances in all of our homes. We will check that everything is as it should be with your boiler, any pipework and gas appliances you have in your home.

This inspection of your home shouldn’t take longer than 30 minutes and is only carried out once a year. This inspection is vital for your safety and can even help you save money on your fuel bills.

Once a year you will need to let a member of our qualified Gas Team into your property to inspect your gas appliances, pipework and boiler.

You will receive a letter informing you of the appointment date and time of your gas servicing appointment, which is usually several weeks before this inspection is due to take place. It is vital that you make a note of this appointment time and ensure you are home to allow one of our Gas Engineers to carry out the inspection.

If the appointment time and date doesn’t match your availability, it is vital that you let a member of our team know as soon as possible.

If you fail to allow one of our Gas Team members into your home to carry out your annual Gas Inspection you are in breach of your tenancy agreement with us. If you refuse to allow us access to your home to carry out this annual Gas Inspection, you are not only putting yourself at risk, you’re also putting your neighbours at risk.

Anyone who fails to allow us entry into their property to carry out an annual Gas Inspection could run the risk of being evicted, as it’s a breach of your tenancy agreement.