lease ensure the area is clear of items, free from hazards and is in a clean, sanitised state in order for the operative to carry out the repair. For example:
- If you have a leak under a sink, please remove all items within the cupboard to provide access
- Remove floor coverings if access is needed to the floor underneath
- If you are vulnerable and require assistance/support to clear the area or to enable the repair to be completed, please let bdht know prior to your appointment
- The operative will ask you to locate yourself into another room whilst the works are completed. This ensures you and your family’s safety and that of the operative. If you refuse, the operative may not be able to complete the works within your home
- Ensure the person that is providing access is aged 16 or over
- Ensure any animals are contained in a different area to where the operative is working
- Please refrain from smoking whilst the operative is completing the works within your home
The operative will:
- Show their ID
- Wear shoe covers if entering your home
- Use dust covers as required
- Keep equipment or materials in your home safe to avoid risk to you or your visitors
- Ask you to clear the area if you have not already done so
- Demonstrate that the repair has been completed
- If another appointment needs to be booked, they will confirm a date if possible
- If we cannot complete the repair, we will explain what will happen next
- Ensure that your home is left clean and free of rubbish arising from the work
