On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter

Back to Our Team

As Head of Customer Experience Ashlea is responsible for:

  • Leading the Customer Insight Team to manage Complaints
  • Resident Engagement activities
  • Customer feedback to shape services
  • Customer Experience Team – the team responsible for first point of contact
  • Ensuring we adhere to the Housing Ombudsman Code of Guidance and respond to Ombudsman requests