Most repairs are carried out by our own bdht repairs team. The appointment will be booked for the first available slot and agreed with you when you report the repair.

If you have supplied us with a contact number or e-mail address, your appointment will be automatically confirmed. If you would like a confirmation letter, please let the bdht team know.

If you cannot make the appointment, please contact us to rearrange your appointment. If you fail to provide access for essential works, we may have to proceed to court to request an injunction.

The costs for this would be charged to you and are an average of £1,800. We may need to re-arrange your appointment due to weather conditions or due to emergencies. we will give as much notice as is possible in these situations.