On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter

Decorating

Decorating of properties is the tenant’s responsibility.

When you move in, we will make sure that the property meets the lettable standard or that you are issued with a decoration box.

If your decoration has been affected as part of the works we have completed, you may be entitled to a contribution of materials or a voucher. Examples are given below:

 

Staining to ceilings – no plastering required

 

bdht to stain block the area and supply 5L tin of paint for customer to repaint.

 

Staining to single painted wall – no plastering required

 

bdht to stain block the area and supply 5L tin of paint for customer to repaint.

 

Large structural works

 

Assessment to be completed at the start of the works in relation to decoration and an agreement made for either:

  • bdht to decorate
  • Supply of a decorating voucher
  • Supply of materials
  • The plan of action will depend upon the tenant’s needs and choice

 

Damp works – structural works required

 

Assessment to be completed at the start of the works in relation to decoration and an agreement made for either:

  • bdht to decorate
  • Supply of a decorating voucher
  • Supply of materials
  • The plan of action will depend upon the tenants needs and choice

 

Mould treatment due to condensation

 

bdht to treat the area with three-part treatment once the tenant has removed the wallpaper. Redecoration is then tenant’s responsibility.

 

Replaster of complete ceiling

 

A decoration voucher or materials will be supplied to the customer based upon the size of the affected area.

Damage caused by trades either failing to complete a repair correctly or accidental damage during works.

 

An agreement will be reached with the customer for either:

  • bdht to decorate
  • Supply of a decorating voucher
  • Supply of materials
  • The plan of action will depend upon the tenant’s needs and choice